Last Updated: June 2026

These Terms & Conditions apply to all direct reservations made with BOCO-Living Rotterdam Marina (“BOCO-Living”, “we”, “our”, or “us”). By making a reservation, the guest (“Guest”, “you”, or “your”) agrees to these Terms & Conditions.

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1. About BOCO-Living

BOCO-Living offers unique floating accommodations in Rotterdam, including houseboats, cabins, apartments, studios, and floating homes designed primarily for students, professionals, interns, expats, and long-stay guests.

All accommodations are located in Rotterdam, The Netherlands.

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2. Reservations

A reservation becomes binding once:

* The booking has been confirmed by BOCO-Living.
* Full payment has been received.
* The Guest has accepted these Terms & Conditions.

BOCO-Living reserves the right to refuse any reservation without providing a reason.

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3. Payment

Direct Website Bookings

* 100% of the accommodation fee must be paid in advance.
* Reservations are only confirmed after full payment has been received.
* Payments may be processed through approved payment providers such as Stripe or Mollie.

Security Deposit

For direct bookings, a refundable security deposit of €500 is required.

The deposit may be used to cover:

* Damage to the accommodation.
* Missing items.
* Excessive cleaning costs.
* Violations of house rules.
* Unpaid charges.

The deposit will normally be returned within 14 days after departure, subject to inspection.

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4. Cancellation Policy

Guest Cancellation

More than 30 days before arrival

• Full refund of accommodation charges, minus a non-refundable fee of 10% of the first month’s accommodation cost, to cover transaction and processing costs. For bookings shorter than one month, the 10% fee is calculated on the total accommodation cost of the booking.

Between 15 and 30 days before arrival

• 50% refund of accommodation charges.

Less than 15 days before arrival

• No refund.

Refunds will be processed using the original payment method whenever possible.

We strongly recommend obtaining travel cancellation insurance.

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5. Changes to Reservations

Any request to modify dates, accommodation type, or guest details is subject to availability and approval by BOCO-Living.

Additional charges may apply.

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6. Cancellation by BOCO-Living

In rare circumstances, BOCO-Living may need to cancel a reservation due to:

* Safety concerns.
* Technical issues.
* Damage to the accommodation.
* Force majeure events.
* Circumstances beyond our reasonable control.

If we cancel a reservation, we may:

* Offer an alternative accommodation; or
* Provide a full refund.

The Guest’s sole remedy shall be the refund of amounts paid. BOCO-Living shall not be liable for additional expenses such as flights, transportation, alternative accommodation, lost income, or consequential damages.

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7. Check-In and Check-Out

Check-In

From 15:00

Check-Out

Before 10:00

Early check-in and late check-out may be available upon request and may incur additional fees.

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8. Maximum Occupancy

Only registered guests may stay overnight.

Exceeding the maximum occupancy of the accommodation is strictly prohibited unless approved in writing.

Unauthorized guests may result in immediate termination of the stay without refund.

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9. House Rules

BOCO-Living is designed as a quiet living environment.

Guests agree to:

* Respect other residents and guests.
* Keep noise to a minimum.
* Observe quiet hours between 22:00 and 08:00.
* Use shared facilities responsibly.
* Leave shared spaces clean after use.
* Follow all safety instructions.

The following are not permitted:

* Parties or events.
* Excessive noise.
* Illegal activities.
* Commercial activities without permission.
* Smoking inside accommodations.
* Unauthorized pets.
* Dangerous or hazardous materials.

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10. Toilet and Plumbing Rules

Many accommodations are equipped with marine sanitation systems.

Guests may only flush:

* Human waste.
* Toilet paper.

The following are strictly prohibited:

* Wet wipes.
* Baby wipes.
* Paper towels.
* Sanitary products.
* Tampons.
* Condoms.
* Food waste.
* Cooking oils.
* Any foreign objects.

Guests may be held financially responsible for blockages, repairs, call-out fees, and associated damages caused by misuse.

A minimum charge of €150 may apply.

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11. Damage and Liability

Guests must report any damage immediately.

Guests are responsible for:

* Damage caused by themselves.
* Damage caused by visitors.
* Damage resulting from negligence or misuse.

BOCO-Living may charge repair, replacement, cleaning, labor, and administrative costs where applicable.

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12. Long-Stay Reservations

For stays exceeding 28 nights:

* Additional identification may be required.
* Periodic inspections may be conducted with reasonable notice.
* House rules remain applicable throughout the stay.

BOCO-Living accommodations are intended for temporary accommodation.

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13. Municipal Registration

Guests acknowledge and accept that:

Municipal registration at BOCO-Living accommodations is generally not possible.

Guests remain responsible for arranging any registration requirements elsewhere.

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14. Utilities and Included Services

Unless otherwise stated, accommodation rates include:

* Furnished accommodation.
* Wi-Fi internet.
* Electricity.
* Water.
* Heating (seasonal).
* Bed linen.
* Towels.

Service interruptions beyond our control do not automatically entitle Guests to compensation.

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15. Shared Facilities

Certain accommodations include shared facilities such as:

* Kitchens.
* Bathrooms.
* Laundry facilities.
* Terraces.
* Common areas.

Guests must use these facilities respectfully and leave them clean after use.

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16. Right of Access

BOCO-Living reserves the right to access accommodations when reasonably necessary for:

* Maintenance.
* Repairs.
* Emergencies.
* Safety inspections.
* Legal compliance.

Where practical, reasonable notice will be provided.

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17. Force Majeure

BOCO-Living shall not be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:

* Natural disasters.
* Flooding.
* Storms.
* Government actions.
* Utility failures.
* Pandemics.
* Labor disputes.
* Harbor restrictions.
* Vessel-related emergencies.

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18. Privacy

Guest information is processed in accordance with applicable Dutch and European privacy laws, including the General Data Protection Regulation (GDPR).

Personal information is used only for:

* Reservation management.
* Guest communication.
* Legal compliance.
* Payment processing.

We do not sell personal information to third parties.

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19. Limitation of Liability

To the maximum extent permitted by law, BOCO-Living’s liability shall be limited to the amount paid for the reservation.

BOCO-Living shall not be liable for:

* Loss of income.
* Travel disruptions.
* Missed connections.
* Theft.
* Loss of personal belongings.
* Indirect or consequential damages.

Guests remain responsible for obtaining appropriate travel and personal insurance.

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20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Netherlands.

Any disputes arising from these Terms & Conditions shall be submitted exclusively to the competent courts in Rotterdam, The Netherlands.

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Contact

BOCO-Living Rotterdam Marina
Marcel Suijkerbuijk
Owner & Captain

📧 Captain@boco-living.com

By completing a reservation, the Guest confirms that they have read, understood, and agreed to these Terms & Conditions.